Refund policy

Cancellation, Repair, Replacement, Warranty & Shipping Policy

At SHREE SANWARIYA INTERNATIONAL, we are committed to providing a smooth and reliable shopping experience. This policy explains the terms applicable to order cancellation, repair, refund, replacement, warranty, shipping and delivery for purchases made through our official website.

1. Cancellation Before Shipment

At SHREE SANWARIYA INTERNATIONAL, we value your decision to cancel your order. However, we request you to initiate the cancellation within 24 hours of placing the order, preferably before the order has been shipped, as this helps us simplify the cancellation process.

To initiate a cancellation, please contact our customer service team.

Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM

Phone: +91 82000 89035
Email: care@theinfynityindia.com
Website: https://theinfynityindia.com

Once you contact our team and the cancellation is confirmed, your order will be cancelled and a gift card equivalent to the product value will be issued within 24 to 48 hours.

The gift card must be redeemed within 1 year from the date of receipt.

2. Cancellation After Shipment

Although we appreciate cancellations before shipment, we also welcome cancellation requests after shipment.

If the order you wish to cancel has already been shipped but has not yet been delivered, please contact our customer service team within 48 hours of placing the order.

Once the cancellation is confirmed, we will issue a gift card equivalent to the product value, after deducting a flat ₹50 towards courier and shipping charges.

The gift card must be redeemed within 1 year from the date of receipt.

To redeem or enquire about the gift card, please contact our customer service team:

Phone: +91 82000 89035
Email: care@theinfynityindia.com

Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM

3. Repair / Refund

All our products are rigorously tested before leaving our warehouse. However, if your product is damaged during shipment or transit, or if the product received has a manufacturing defect, SHREE SANWARIYA INTERNATIONALtakes responsibility and welcomes your request for repair or refund*, subject to the applicable terms and conditions.

How to Request Repair / Refund

Step 1: Contact our customer service team by phone, email or WhatsApp through the customer support section available on our website.

Step 2: Share your order details and explain the issue with the product.

Step 3: You may be requested to share images and videos of the product along with your order details. Please contact our customer service team if you require any assistance.

Step 4: Once we receive all the necessary information, we will arrange a pickup of the product within 4–5 business days.

Step 5: To facilitate a smoother repair process, we will conduct a quick inspection to ensure that the received product is in appropriate condition. Once the condition is confirmed, we will initiate the repair process.

Step 6: In case of a confirmed manufacturing defect, we will verify the claim based on the images and videos provided and initiate the applicable refund process.

4. Replacement Terms & Conditions

All our products are thoroughly checked before leaving our warehouse. However, if you receive an incorrect product from SHREE SANWARIYA INTERNATIONAL, we take responsibility and welcome your request for a replacement.

Please note that replacement may be delayed depending on product availability and stock levels.

5. Warranty

We offer an extended warranty of 30 days on every purchase made through our official website. This provides you with an additional protection period at no extra charge.

The standard warranty remains 6 months for purchases made through other platforms or websites.

Warranty Terms & Conditions

When we receive your product for warranty service, it may develop minor scratches or dents during the repair process. While we understand that this may cause appearance-related concerns, we request your understanding that such marks may occur during servicing.

To claim warranty service, you are requested to provide:

A 360° handover video of the product at the time of pickup.
An unboxing video of the product.

Please note that in the absence of the required supporting documentation, including photos and/or videos, we may be unable to proceed with the warranty repair process.

6. Shipping & Delivery Information

At SHREE SANWARIYA INTERNATIONAL, we are committed to delivering your order quickly and reliably.

All orders placed on https://theinfynityindia.com are shipped free of charge via express shipping, subject to a minimum order value of ₹500.

Order Processing Timelines

Orders placed before 11:00 AM: Dispatched on the same working day.
Orders placed after 11:00 AM: Processed and dispatched on the next working day.

Once your order has been shipped, you will receive an email and SMS containing your tracking number and shipping details. These notifications will help you track your order during delivery.

Please note that all order updates and notifications will be sent only to your registered email address and phone number.

If you wish to update your registered phone number or email address, please contact our customer service team.

Estimated Delivery Time

Standard delivery: 5–7 business days, depending on the PIN code.
Remote locations: Delivery may take up to 10 business days.

If you have any questions regarding your delivery, please contact our customer service team.

Phone: +91 82000 89035
Email: care@theinfynityindia.com

Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM

7. Contact Us

SHREE SANWARIYA INTERNATIONAL

Website: https://theinfynityindia.com
Phone: +91 82000 89035
Email: care@theinfynityindia.com
Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM